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Return Policy

RETURNING YOUR PURCHASE

If you are not satisfied with your purchase, you may return it to us for a refund subject to the following terms. You must notify GOLDEN BIOTECH HK by email and send your item(s) back to us within 14 days. 

Please note you can only exchange with the same items based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Items should be returned in mint condition and with all GOLDEN BIOTECH HK boxes. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Please email support@goldenbiotech.com.hk if any of your purchases have been delivered without GOLDEN BIOTECH HK boxes.

Faulty goods
If your item is faulty when you receive it due to manufacturing faults, you can return it for a refund. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product subject to availability.

Sale
Items purchased during our sale clearance cannot be returned or exchanged.

Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your GOLDEN BIOTECH HK account.